Technology Services and Support

The Learning Technology Center provides free IT consulting and technical assistance to district leadership and technology teams.

The Learning Technology Center has knowledgeable and experienced experts who provide technology consulting and support to districts and schools. All support is provided for free through the support of the Illinois State Board of Education.

Technology Planning

  • Provide guidance or assist in the development of school and technology plans.
  • Plan technical infrastructure analysis and improvement.
  • Plan hardware and software purchases.
  • Identify funding sources and assist with grant applications.
  • Assist in obtaining and reviewing quotes for technology solutions.
  • Identify emerging technology solutions.
  • Evaluate technology staffing needs.

Devices Management and Deployment

  • Assist with device management and deployment, including Chromebooks, IOS devices, and Windows devices.
  • Assist with configuration of G Suite for Education and Microsoft Intune.

Technology Management

  • Advise districts on technical processes, solutions, and management, including infrastructure, hardware, software, web services, data security, and statewide technology initiatives.
  • Advise on firewalls, filtering, antivirus solutions, 1:1 initiatives, disaster recovery and business continuity best practices and solutions.
  • Assist with implementing and evaluating tools for gathering, mining, integration, and reporting data.
  • Review and resolve design, accessibility, and compliance issues related to keeping websites and communications tools operational.

Data Privacy and Cybersecurity

  • Support, guidance, and resource identification related to data security and practices, cybersecurity, and online student safety.

Request Support

You can request support by contacting us at or completing the help desk form below.

Technology Services Team

Director, Technology Services

Eric Muckensturm
Technology Support Specialist

Upcoming Events related to Technology Services

Dec 01

E-Rate 470 Workshop: Champaign

December 1 @ 9:00 am - 12:00 pm
Dec 03

Be Connected: The Hot Discussion on Firewalls

December 3 @ 1:00 pm - 1:45 pm
Dec 04

E-Rate 470 Workshop: Belleville

December 4 @ 9:00 am - 12:00 pm
Dec 07

E-Rate 470 Workshop: Charleston

December 7 @ 9:00 am - 12:00 pm
Dec 09

E-Rate 470 Workshop: Moline

December 9 @ 9:00 am - 12:00 pm
Dec 10

Technology Networking Meeting

December 10 @ 9:00 am - 10:30 am
Dec 15

Technology Networking Meeting

December 15 @ 9:00 am - 10:30 am
Dec 16

Technology Networking Meeting

December 16 @ 9:00 am - 11:00 am
Dec 16

E-Rate 470 Workshop: Carterville

December 16 @ 9:00 am - 12:00 pm
Dec 17

E-Rate 470 Workshop: Fairfield

December 17 @ 9:00 am - 12:00 pm

Related Resources

Cellular device options for students in Illinois
Service providers that offer cellular device options for home connectivity that enable digital remote learning.

Sample Device Checkout Agreement
A sample device checkout agreement between a district and parent/student.