Technology Services and Support

The Learning Technology Center provides free IT consulting and technical assistance to district leadership and technology teams.

The Learning Technology Center has knowledgeable and experienced experts who provide technology consulting and support to districts and schools. All support is provided for free through the support of the Illinois State Board of Education.

Technology Planning

  • Provide guidance or assist in the development of school and technology plans.
  • Plan technical infrastructure analysis and improvement.
  • Plan hardware and software purchases.
  • Identify funding sources and assist with grant applications.
  • Assist in obtaining and reviewing quotes for technology solutions.
  • Identify emerging technology solutions.
    Evaluate technology staffing needs.

Devices Management and Deployment

  • Assist with device management and deployment, including Chromebooks, IOS devices, and Windows devices.
  • Configuration of G Suite for Education and Microsoft Intune.

Technology Management

  • Advise districts on technical processes, solutions, and management, including infrastructure, hardware, software, web services, data security, and statewide technology initiatives.
  • Advices on firewalls, filtering, antivirus solutions, 1:1 initiatives,
  • Advise on disaster recovery and business continuity best practices and solutions.
  • Assist with implementing and evaluating tools for gathering, mining, integration, and reporting data.
  • Review and resolve design, accessibility, and compliance issues related to keeping websites and communications tools operational.
  • Provide best practices for K12 data privacy and cybersecurity.

Request Support

You can request support by contacting us at or completing the help desk form below.

Technology Services Team

Director, Technology Services

Eric Muckensturm
Technology Support Specialist

Upcoming Events related to Technology Services

Tue 22

Remote Connectivity and Mobile Hotspots

September 22 @ 3:30 pm - 4:15 pm
Oct 06

Legal Issues in School District Cybersecurity

October 6 @ 3:30 pm - 4:15 pm
Oct 13

ROE #9 Technology Roundtable

October 13 @ 1:00 pm - 3:00 pm
Nov 10

ROE #9 Technology Roundtable

November 10 @ 1:00 pm - 3:00 pm
Dec 18

ROE #9 Technology Roundtable

December 18 @ 1:00 pm - 3:00 pm

Related Resources

Cellular device options for students in Illinois
Service providers that offer cellular device options for home connectivity that enable digital remote learning.

Sample Device Checkout Agreement
A sample device checkout agreement between a district and parent/student.