Technology Services and Support

The Learning Technology Center provides free IT consulting and technical assistance to district leadership and technology teams.

The Learning Technology Center has knowledgeable and experienced experts who provide technology consulting and support to districts and schools. All support is provided for free through the support of the Illinois State Board of Education.

Technology Planning

  • Provide guidance or assist in the development of school and technology plans.
  • Plan technical infrastructure analysis and improvement.
  • Plan hardware and software purchases.
  • Identify funding sources and assist with grant applications.
  • Assist in obtaining and reviewing quotes for technology solutions.
  • Identify emerging technology solutions.
  • Evaluate technology staffing needs.

Devices Management and Deployment

  • Assist with device management and deployment, including Chromebooks, IOS devices, and Windows devices.
  • Assist with configuration of G Suite for Education and Microsoft Intune.

Technology Management

  • Advise districts on technical processes, solutions, and management, including infrastructure, hardware, software, web services, data security, and statewide technology initiatives.
  • Advise on firewalls, filtering, antivirus solutions, 1:1 initiatives, disaster recovery and business continuity best practices and solutions.
  • Assist with implementing and evaluating tools for gathering, mining, integration, and reporting data.
  • Review and resolve design, accessibility, and compliance issues related to keeping websites and communications tools operational.

Data Privacy and Cybersecurity

  • Support, guidance, and resource identification related to data security and practices, cybersecurity, and online student safety.

Request Support

You can request support by contacting us at or completing the help desk form below.

Technology Services Team

Director, Technology Services

Eric Muckensturm
Technology Support Specialist

Upcoming Events related to Technology Services

Tue 26

ROE 9, 17, 54 Tech Networking Meeting

October 26 @ 10:00 am - 12:00 pm
Tue 26

All Things SOPPA

October 26 @ 2:00 pm - 3:00 pm
Fri 29

ROE 47 Educational Technology Roundtable

October 29 @ 1:00 pm - 3:00 pm
Nov 02

All Things SOPPA

November 2 @ 2:00 pm - 3:00 pm
Nov 03

Tech Networking Meeting

November 3 @ 9:00 am - 10:30 am
Nov 09

ROE 48 Tech Networking Meeting

November 9 @ 9:30 am - 11:00 am
Nov 09

ROE 4 Educational Technology Roundtable

November 9 @ 10:00 am - 12:00 pm
Nov 09

All Things SOPPA

November 9 @ 2:00 pm - 3:00 pm
Nov 12
Nov 16

All Things SOPPA

November 16 @ 2:00 pm - 3:00 pm

Related Resources

Cellular device options for students in Illinois
Service providers that offer cellular device options for home connectivity that enable digital remote learning.

Sample Device Checkout Agreement
A sample device checkout agreement between a district and parent/student.