FAQ

Frequently Asked Questions

Find answers and solutions to common questions about our services.
If you can’t find an answer, contact us for personalized support.

Our Organization

What is the Learning Technology Center?
The Learning Technology Center (LTC) is Illinois’ statewide technology system of support for K-12 schools and educators, offering professional learning, technical consulting, and strategic services that help schools integrate technology effectively and equitably. We partner with teachers, administrators, and technology leaders to improve teaching, expand access, and strengthen digital learning environments.

Learn more about our organization, its mission, and its history on our “About Us” page.

 

 

Where are the Learning Technology Center staff located?

Our main office is located at Champaign-Ford Regional Office of Education #9 in Champaign, Illinois. Our staff also live and work throughout the state, allowing us to provide localized support while delivering on our statewide mission.

LTC staff are housed within Regional Offices of Education throughout the state, with regional staff serving Illinois’ northern, western, eastern, southern, and Chicagoland regions.

Find an LTC team member near you →

How is the Learning Technology Center funded?
The LTC is funded through a combination of public and private sources. Approximately 51% of our funding comes from the Illinois State Board of Education (ISBE), while the remaining 49% is generated through grants, district service contracts, event registrations, and purchasing program revenues.
Is the Learning Technology Center part of the Illinois State Board of Education?

The Learning Technology Center is an independent organization led by an Executive Director. The Illinois State Board of Education (ISBE) provides funding and program oversight through an intergovernmental agreement with the Champaign-Ford Regional Office of Education #9 (ROE 9). In exchange, ROE 9 provides financial and operational oversight.

What is a Regional Office of Education (ROE) and how is this different from the Learning Technology Center?

Regional Offices of Education are led by a Regional Superintendent of Schools, the only elected education professional office in Illinois. ROEs are essential support offices, partnering with the Illinois State Board of Education and school districts to support local school districts, educators, and students.

The Learning Technology Center is a statewide organization that works collaboratively with all ROEs to support technology professional learning and services. Our main office is located in an ROE office (ROE #9) in Champaign.

I need assistance. Who do I contact?

Contact us with your questions, comments, or requests for technical support.

If you’re interested in learning more about our services or you’d like to schedule professional development for your institution, contact your region’s Regional Educational Technology Coordinator (RETC) →

You may also contact us directly at the following emails:

Technology & General Support support@ltcillinois.org
Professional Learning and Events events@ltcillinois.org
Cooperative Purchasing iltpp@ltcillinois.org
Billing and Accounts accounting@ltcillinois.org
Does the LTC charge for services?

Many of our services – including professional learning events, consultations, and assessments – are provided for free or at low cost.

Some fees may apply. Learn more about how we charge for services →

I live in _____ area. Does the LTC provide support in my area?

We provide technology support, services, and professional learning to educators and educational institutions in every Illinois region.

Our Regional Educational Technology Coordinators (RETC) help connect interested parties in their region to our statewide network of edtech services and specialist.

Find your local RETC →

I don’t work at a public school. Can I still use your services?

Our primary target audience is public school districts, schools, and their employees.

That said, we welcome all educators to attend our professional learning events or participate in our purchasing cooperative, ILTPP. Our only limit is on the amount of one-on-one support we’re able to provide, though we will always work hard to connect you to resources or services that can help you reach your edtech goals.

I am passionate about ____. How can get involved with the LTC?

Our organization is mission-focused and educator-driven, so we always welcome opportunities to engage with Illinois’ educators, technology professionals, and community partners.

Presenting at an LTC-hosted conference is great way to share your knowledge and experiences with our statewide community. Learn how to become a presenter and about future calls for proposals →

We also routinely accept pitches for contributions to our blog →

Interested in getting involved as a volunteer or another kind of partnership? Reach out to us at support@ltcillinois with your ideas.

Professional Learning and Events

What upcoming events are being hosted in my area?

The Learning Technology Center offers hosts and supports over 500 events per year, ranging from in-district workshops and trainings to online webinars and networking events.

Many events are open to the public, while others are limited to attendees from the host organization’s area.

All of our events can be found on our Events Calendar. New events are added weekly, so check back often for new opportunities to learn. If you have questions about a specific event in your area or online, contact us for more information.

I would like to schedule professional learning in my district. How do I do that?

We work with hundreds of districts each year to provide customized in-person and virtual professional learning.

Visit our Customized In-District Professional Learning hub to get started or reach out to your area’s Regional Educational Technology Coordinator to schedule a consultation on training topics and formats.

Do I have to be an educator in Illinois to attend events?

Unless otherwise indicated, all professional learning events are open to all participants. This includes our webinars, online courses, virtual conferences, and certain online networking groups.

Some events may have limited capacity, and Illinois educators and personnel will be given priority registration. Additionally, some events are only open to educators within the host organization’s area (such as a single district or ROE).

Registration and Professional Development Hours

When I try to register, I am asked to log in.

To register for events, all attendees must log in using an LTC account. This same account can be used to log in to most of our online services, including the Community, online courses, and the ILTPP Marketplace.

If you have previously attended an LTC event or utilized one of our services, you may already have an account. Click the “Forgot Password” button to reset your password, if needed.

You can also click “Register” to create a new LTC account. We highly recommend only using one LTC account to ensure your professional development credits are tracked properly.

I cannot find my organization on the registration form.

To search for your organization, begin by typing in your organization name. This will bring up several options in a drop-down list, allowing you to choose your organization.

Please Note: if you are a part of a K-12 public school district, then you must search for your district (not your school name) to find your organization.

I can only see “A” options and “M” options in the organization field.

Please begin typing in your organization’s name and the options will populate. By default, only a few organizations appear with no text.

I did not recieve an event confirmation email.

If you registered for an LTC event and did not receive an email confirmation, please contact us at events@ltcillinois.org.

Do you issue PD hours or Administrator Academy credit for events?

Yes, many of our events offer PD hours for certified educators and AA credit for certified administrators.

Each event on our Events Calendar displays the number of hours or credits issued for full attendence.

How long after an event can I expect to recieve my PD hours?

PD hours for LTC-hosted events will be sent out post-event. Please allow up to three business days for those hours to arrive in your email inbox.

The first email will include an evaluation and, upon completion of the evaluation, the second email will contain your Evidence of Completion form.

I did not receive my Evidence of Completion (PD Hours) form.

Following your event, an evaluation will be sent to the email that you used to register. That evaluation must be completed before the Evidence of Completion form will be sent. If you have filled out the evaluation form and have not received your Evidence of Completion form, please email us at events@ltcillinois.org.

Please allow up to three business days following your event for PD hours to be issued.

Online Professional Development

How do I reset my LearnWorld Password

Click “Sign In” on the online courses platform. From the login screen, select “Forgot your Password” and follow the steps provided.

What does a typical course look like?

The typical course structure varies. Shorter, two-hour (or fewer) credit courses are meant to be self-paced, with a “Learn, Do, and Explore” structure.

Courses worth more professional development credits may be synchronous or asynchronous, and require participants to submit/post more frequently.

When can I register for an online course?

Most of our courses are self-paced and feature ongoing open enrollment, meaning that you may join at any time.

If a course has a set start date, that information will be clearly listed on the registration page for each course. Registration closes a couple of days prior to the start of these online courses, so be sure to register ahead of time.

When does my course enrollment expire?

Most of our courses have no end date, meaning that your enrollment does not expire. You can resume your course at any time.

If a course has a set end date, that information will be clearly listed on the registration page for each course. All assignments must be turned in before the course’s expiration to receive credit.

Are there certain times I have to attend during an online course?

Always review the relevant course information before registering. There, you will find specific attendance requirements (if any).

Shorter, three-credit hour (or fewer) courses are self-paced. As a result, they typically do not require attendance at a specific time. 

Longer courses may be synchronous or asynchronous. These courses can include some attendance requirements which are clearly listed on each course’s registration page.

If you have additional questions about attendance requirements, please contact the LTC’s Online Learning Specialist, Linda DeYounge.

What is the typical time commitment for an online course?

The amount of time needed for completion will vary from course to course. Always review the number of Professional Development Hours (PD hours) issued for a particular course. You can expect to spend approximately that amount of time on that course.

How will I receive my PD hours?

To receive PD hours, you must complete all learning activities for a course.Upon successful completion of your course, your PD hours will be emailed to the email you provided when logging in.

If you do not receive your PD hours in a timely manner, check that you have navigated through all activities and pages for your course. If you still do not receive them, please email Linda DeYounge.

I am having trouble registering. What do I do?

If you are having problems with registration, please contact Linda DeYounge.

How do I access courses I’ve enrolled in?

Log into your LTC account at courses.ltcillinois.org.

From there, click the “My Courses” tab to view the courses you are currently enrolled in. Click “Continue” on any course to resume your progress.

What happens if I do not complete a course or don’t submit my coursework on time?

We understand that life gets busy and that sometimes, there are obstacles that can’t be overcome. However, to receive professional development credit, you must complete the requirements listed in each course. As such, no partial credit will be given.

Do not hesitate to contact your course facilitator if you fall behind and need assistance.

May I contact my course instructor or facilitator if I have a question?

Yes! We provide contact information for your course instructor and facilitator at the beginning of each course.

If you have questions about the course content, reach out to your instructor. If you have a question about navigating the course, technical issues, etc., please contact your course facilitator.

There is an error in my course.

Oh no! Our courses are designed by actual educators and leaders, so mistakes can happen. Please report any errors to Linda DeYounge.

Technology Services

What technology support services does the LTC provide?

The Learning Technology Center provides free IT consulting and technical assistance to district leadership and technology teams. Areas of focus include technology planning, device management, cybersecurity, data privacy, and network connectivity.

Visit our Technology Consulting hub for more details, including current services and scheduling

Who should I talk to about technology support?

Contact Duane Shaffer, Director of Technology Services, to learn more about how the LTC can support your institution’s networks, technology infrastructure, and digital safeguards.

Cooperative Purchasing & ILTPP

What is the Illinois Learning Technology Purchase Program (ILTPP), and how is it related to the Learning Technology Center?

The Illinois Learning Technology Purchase Program (ILTPP) is an initiative of the Learning Technology Center (LTC) and contributes to the LTC’s mission of building statewide capacity for educational change through technology-related professional learning, programs, initiatives, and support.

Functionally, ILTPP operates as an educational technology purchasing cooperative, wherein members gain access to a variety of special contracts with ILTPP’s vendor partners. These contracts often provide educational programs with better pricing on goods and services, particularly when buying at a large volume.

Membership in ILTPP is free and open to all Illinois K-12 institutions. Learn more, explore current contracts, and become a member on the program’s website, www.ltcillinois.org/iltpp →

What is cooperative purchasing?

Cooperative purchasing is an innovative procurement strategy designed to help participating institution’s save time, money, and effort on everything from devices and networking equipment to classroom furniture and lighting.

Through a purchasing cooperative like ILTPP, school districts gain access to pre-negotiated contracts from pre-vetted service and product providers. These contracts offer transparent pricing and exclusive benefits, including bulk discounts and supplementary support.

In accordance with Illinois School Code 10 ILCS 5/10-20/21 and the State of Illinois Unified Procurement Program, entities may participate in a cooperative purchasing agreement to procure products or services in accordance with a contract established by another government entity provided that such a contract was established in accordance with the state laws and regulations applicable to the establishing governmental entity.

What is ILTPP?

ILTPP is a free, statewide cooperative whose mission is to provide accessible, high-quality, affordable technology, digital learning resources, and opportunities to eligible K-12 educational communities in Illinois. The cooperative aggregates the buying power of hundreds of districts to help them procure products and services from reliable vendor partners The program also partners with vendors to help them reach interested audiences across the state.

Learn more →

What are the benefits of becoming an ILTPP member?

By participating in our cooperative purchasing program, school districts, city/county, and educational non-profits are able to secure a greater return for their expenditure of public funds and secure the price advantages of larger volume purchasing. All eligible program members (especially small programs) can save by harnessing ILTPP’s aggregated buying power, which provides the lowest and best prices on numerous technology-related products/services, classroom materials, and more.

In short, ILTPP helps save your institution time, money, and effort, making it a reliable ally for all educational leaders and institutional purchasers.

Who can become an ILTPP member?

The following groups are presently eligible for ILTPP membership:

  • Public PK-12 school districts
  • Private PK-12 school districts
  • Regional Offices of Education (ROEs), Intermediate Service Centers (ISCs), and associated programs
  • Special education districts and cooperatives
  • Vocational technology schools
  • Educational service agencies
  • Libraries
  • Head Start programs
What does it cost to become an ILTPP member?

ILTPP membership is entirely free.

How do I become an ILTPP member?

Visit the program’s website and complete the membership application process →

Does ILTPP sell anything?

No. ILTPP works with its vendor partners to supply its members with competitive pricing on technology items. Members then purchase their desired items directly from those vendor partners using ILTPP’s on-file contracts.

Are ILTPP contracts E-Rate eligible?

Some product categories meet E-Rate purchasing guidelines. If you have specific questions about E-Rate eligibility, please contact Mindy Fiscus, Director of Government Affairs.

What is the ILTPP Marketplace?

The ILTPP Marketplace is a user-friendly online platform that streamlines the procurement process, from quotes and comparisons to applying discounts at checkout. In addition to its easy-to-navigate shopping interface, the Marketplace also provides:

  • Flexible Payment Options: Choose between credit/P-card or purchase order for your convenience
  • Expansive Options: View catalogs for every pre-vetted vendor, allow you to comparison shop on a single website.
  • Immediate Discounts: No need to mention contract numbers. Applicable contract discounts are automatically applied at checkout.
  • 24/7 Accessibility: Shop anytime, anywhere to meet your needs.
  • Efficient Order Management: Easily transfer carts between users, track past orders, requisitions, and quotes, and streamline your approval process, saving valuable administrative time.
  • Built-in Compliance: The ILTPP Marketplace ensures compliance with Illinois public procurement regulations.

The Marketplace makes your procurement process smoother and more efficient, reducing the administrative work and saving your team valuable time.

The ILTPP Marketplace is only available to ILTPP members. Learn more and log in to the Marketplace →

What does the procurement process look like in the ILTPP Marketplace?

In the Marketplace, you can instantly shop product and service offerings from all of our current vendor contracts, often without needing to leave the website. Once you’ve found options that meet your needs and budget, you can add them to a unified cart (just like regular online shopping). Once you’re ready to checkout, you can pay for your entire cart at once, even if you have purchases from multiple vendors.

If you need more information, you can use the Marketplace to reach out directly to vendors for quotes and additional information on their offerings.

The Marketplace also allows users who usually order items through a manual process (such as forms, emails, etc.) to create carts in the same Marketplace. This reduces errors and limits manual processes.

 

How do I log into the ILTPP Marketplace?

The ILTPP Marketplace can only be accessed by individuals with:

  • Current ILTPP membership
  • Active LTC account

Log into the Marketplace using your LTC account when prompted. If you are having trouble logging in, contact us.

 

Who can I contact to learn more about ILTPP?

Contact us with your ILTPP questions to iltpp@ltcillinois.org or call 217-531-6483.

Partnerships

I represent an in-state or out-of-state organization providing training for educators, and we are not an official PD Provider. Will you issues PD Hours to our registrants?

If you are providing professional learning opportunities for educators, administrators, or IT staff on a technology or digital learning topic, then yes, we are happy to work with you to provide PD hours.

Billing and Accounts

How do I pay for an event?

The Learning Technology Center will invoice attendees after the event finishes.

Who do I make checks out to?

Learning Technology Center of Illinois

Where should I mail payments?

The Learning Technology Center of Illinois, 3358 Big Pine Trail, Champaign, IL, 61822

Can I pay with a credit card?

If you need to pay an outstanding invoice with a credit card, please contact accounting@ltcillinois.org.

Where can I send my purchase order?

For questions about purchase orders, contact LTC Accounting (accounting@ltcillinois.org).

To where do you send out invoices?

We mail invoices to the address identified in the appropriate registration form. If you would like your invoice sent elsewhere, please contact LTC Accounting (accounting@ltcillinois.org).

Who do I speak to about billing questions?

All billing questions can be answered by LTC Accounting (accounting@ltcillinois.org) or by emailing support@ltcillinois.org.

Need Help with a Specific Issue?

Contact us for personalized support or email us directly:

General & Technical Support

support@ltcillinois.org

Registration & Event Support

events@ltcillinois.org

Billing & Accounts

accounting@ltcillinois.org

Cooperative Purchasing

iltpp@ltcillinois.org